@article {509,
	title = {Gap theory based analysis of user expectation and satisfaction: The case of a hostel building},
	journal = {Building and Environment},
	volume = {69},
	year = {2013},
	pages = {183-193},
	doi = {10.1016/j.buildenv.2013.08.006},
	author = {Lai, JHK.}
}
